"The big lesson here is the need to stick with the design conventions that
users know."
<http://www.useit.com/alertbox
Apparently he found a badly designed dialog box - arrrgh, no!!! On the SIG-IA list, Ziya had a typically caustic reply (which I 100% agree with):
"Of course, the most glaring evidence against the brain-dead fatwa that can
only be made by a small-minded bureaucrat, 'if it's different, users won't
get it,' is the iPhone: not bad because it has "non-standard GUI behavior,"
but great because it manages to transcend Nielsen's conventional
straightjacket."
Poor old Nielsen, he does sound incredibly dull. If we all stuck to the idea of making everything the same just in case some people don't 'get it' when we try something new, the world would be pretty awful. Obviously the more new things you try, the bigger the risk that something will go wrong - but its worth the risk isn't it?
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